Help & Support

We're a small team and we read every message. However we can help — a question about an order, a refund, or cancelling a membership — we're glad to.

Common questions

I bought the Family Shield Kit — where is it?

It's delivered instantly by email as a PDF right after purchase. If you can't find it, check your spam or promotions folder, then email us and we'll resend it straight away.

How do I cancel my membership?

Anytime, in one click — manage or cancel your membership here, or just email us. Your access continues until the end of the period you've already paid for, and you won't be billed again. See our Refund Policy.

I'd like a refund.

No problem — email us with the address you used at checkout. Digital products are covered by a 30-day money-back guarantee. Full details on our Refund Policy page.

What is The Safety Brief?

We publish plain-English consumer-safety guidance and tools that help families protect older relatives from scams. Read more on our site.

Reach a person

The Safety Brief is operated by CatchLead Ltd, a company registered in the United Kingdom. For any matter at all, email hello@familysafetybrief.com and a real person will get back to you.